Acqueon

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http://www.acqueon.com/

Contact center and customer interaction management software

Overview

  Acqueon

Acqueon products and solutions are designed to drive customer loyalty via the contact center.

 

LEVERAGE EMERGING TECHNOLOGIES

  • Presence management – Dynamically locate an agent for a boundary-less contact center
  • SIP – Connect end points in a contact center & provide agents with multi-modal access
  • .NET platform – Accelerate development and time to market
  • Web services – Integrate with enterprise applications such as CRM, ERP, and SCM

 

BENEFIT FROM TRIED AND TESTED EXPERIENCE

  • Specialists in the Customer Collaboration domain
  • Products built for a cross section of verticals
  • Installations in over 17 countries with millions of transactions per day

 

DEPLOY EASILY AND EXPERIENCE QUICK ROI

  • Standard building blocks to drastically reduce implementation time
  • Support to flatten and consolidate processes for multi-location enterprises
  • Tenant partitioning to facilitate hosting of virtual client applications
  • Maximized First Call Resolution (FCR) – through single threaded, multi-modal interactions
  • Compelling Total Cost of Ownership (TCO)

Acqueon’s philosophy is to build and deliver products with the distinct purpose of anchoring customer experiences.


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VN:F [1.9.21_1169]
Rating: 5.0/5 (1 vote cast)