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When it comes to customer complaints, there seem to be two sides to this coin, and which s..
Make the Custom..
People often overlook the deep impact of the customer experience. Part of this is because ..- More
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Bart de craene is Customer Experience and Operational Excellence Manager at Waters Global Services Europe. Apart from being a Dad of two wonderful kids, husband to a fantastic wife, runner and bass player he is also a Customer Experience advocate. Bart also runs the Customer Service Insights tumblelog, a curatation of content complemented with personal views on customer service, customer experience, strategy and leadership.
