Brad Cleveland

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http://www.bradcleveland.com/

Helping Your Organization Thrive in a New Era of Customer Relationships

Overview

Brad Cleveland

Brad Cleveland is known globally as a thought leader in customer relationships, customer services, and the fast-evolving communications economy. Brad is author and/or editor of eight books that have been translated into over a dozen languages.  Brad Cleveland is one of the initial partners in and former President and CEO of theInternational Customer Management Institute (ICMI), Brad grew the firm into a global industry leader that is now part of United Business Media (London: UBM.L). Along with his work as a speaker and writer, Brad serves as Senior Advisor to ICM.


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