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When it comes to customer complaints, there seem to be two sides to this coin, and which s..
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People often overlook the deep impact of the customer experience. Part of this is because ..- More
Conferences
ICMI - Call Center Training Management
ICMI empowers organizations worldwide to optimize the efficiency, effectiveness and strategic value of their call centers.
3rd Annual Customer Experience Management for Financial Services
The 3rd Annual Customer Experience Management for Financial Services explores the truth behind customer disengagement, and what this means for the future of the Financial Services industry across Europe and North America.
Customer Insight & Analytics Exchange
the 2013 Customer Insight & Analytics Exchange will be bringing together the Europe’s leading minds in Customer Insight, CRM, Analytics and Market Research, from across a range of B2C and B2B organisations, to discuss key issues
Maximising Customer Loyalty & Profitability
Maximising Customer Loyalty & Profitability aims at learning how to effectively measure and maximise the ROI of your loyalty programmes and develop long-term profitable relationships with your customers.
BPM Summit Europe 2013
The BPM Summit Europe explores timely solutions and strategies for the ongoing challenges of business process management.
14th Annual Call Center Week
The 14th Annual Call Center Week aims to drive business value, transform culture & excel in the multi-channel, socially interwoven customer environment.
CMO Exchange 2013
The 2013 CMO Exchange is geared towards CMOs and marketing leaders and directly addresses strategic agenda, optimisation of operational capabilities and lead organisational change.
Big Data Marketing Forum 2013
The Big Data Marketing Forum 2013 focuses on the next generation of business intelligence analytics that will accelerates the speed of making real-time decisions.
Customer Experience Summit 2013
The 5th Customer Experience Summit will provide key insights and strategies for designing, implementing and managing the evolving multichannel customer experience in a dynamic environment
Customer Experience Exchange West Coast
The Customer Experience Exchange will host a series of interactive discussions, debates and workshops with 60 of the world’s leading minds in customer and brand experience, the world’s most successful B2C and B2B brands and the market’s most innovative solution providers to find practical solutions that will propel your business and brand value.
Customer Contact Exchange
Through real-life case studies, round-table discussions and practical workshops, the 2013 Executive Customer Contact Exchange will help you define your business strategy to deliver an integrated multi-channel service, internally engage and motivate staff and make the best investment decisions to drive customer satisfaction and loyalty.