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Make it Easy fo..
When it comes to customer complaints, there seem to be two sides to this coin, and which s..
Make the Custom..
People often overlook the deep impact of the customer experience. Part of this is because ..- More
E-Books
Users Doing IT for themselves - How to Make Self Service Work
The purpose of this white paper is to identify the adoption of Self Support in the Service Desk industry and to highlight how it is being used and how it evolves over time.
Customer Service Skills Ebook
This Ebook provides tips, tactics and techniques of customer service.
Customer Service: The Art of Listening and Engagement Through Social Media
This E-book highlights the new tools and philosophies that will allow you to more effectively listen and engage with customers and in turn, cultivate a more significant community, enhance your brand, build relationships, and create evangelists.
Customer Experience Management: The New "New" of Digital Marketing
In this complimentary Outsell Gilbane report you’ll learn why CEM relies heavily on the capabilities of numerous technologies to manage a 360-degree view of a customer including:
Trends in Customer Service- Multi Channel Edition by Aberdeen Group
Aberdeen's insight provides the analysts' perspective of the research as drawn from an aggregated view of research surveys, interviews and data analysis.