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When it comes to customer complaints, there seem to be two sides to this coin, and which s..
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People often overlook the deep impact of the customer experience. Part of this is because ..- More
Glossary
Customer Service Glossary - ICS
The Customer Service Glossary, by ICS (Institute of Customer Service), defines all terms, phrases, and acronyms related to the customer service industry.
Customer Service Glossary - CSE
Customer Service Glossary, by CSE (Customer Service Experts), defines all terms, phrases, and acronyms related to the customer service industry.
Customer Service Glossary - Scribd
Customer Service Glossary, by Scribd, defines all terms, phrases, and acronyms related to the customer service industry.