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    • Trends in Customer Service- Multi Channel Edition by Aberdeen Group

      Trends in Customer Service- Multi Channel Edition by Aberdeen Group

      Aberdeen's insight provides the analysts' perspective of the research as drawn from an aggregated view of research surveys, interviews and data analysis.

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    • The Top 25 Most Influential in Customer Service [Infographic]

      The Top 25 Most Influential in Customer Service [Infographic]

      This infographic lists the top 25 customer service leaders and illustrates how much influence the individual has in relation to other thought leaders.

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    • Leveraging Social Media to Showcase Your Expertise [INFOGRAPHIC]

      Leveraging Social Media to Showcase Your Expertise [INFOGRAPHIC]

      This infographic help you understand how you can better showcase your expertise using the leading social media tools.

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    • How to Calculate Customer Lifetime Value [Infographic]

      How to Calculate Customer Lifetime Value [Infographic]

      This infographic shows you how to calculate customer lifetime value via a case study from Starbucks.

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      Rating: 5.0/5 (1 vote cast)
       (1)
    • How Mobile Consumers are Using Customer Service Apps [Infographic]

      How Mobile Consumers are Using Customer Service Apps [Infographic]

      This infographic from Nuance outlines how customer service mobile apps are being used and their impact on brands.

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      Rating: 5.0/5 (1 vote cast)
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    • Social Media and the Future of Customer Support  [INFOGRAPHIC]

      Social Media and the Future of Customer Support [INFOGRAPHIC]

      This infographic by Zendesk, looks at how groups are starting to use the social media platform for customer support.

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    • The Ultimate Customer Experience [Infographic]

      The Ultimate Customer Experience [Infographic]

      Infographic describing how a greater focus on Customer Service leads to a positive impact on customers and companies.

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    • [Infographic] The Loyalty Test

      [Infographic] The Loyalty Test

      An infographic highlighting the areas of the worst customer service.

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    • The Incredible Influence of the Social Customer [INFOGRAPHIC]

      The Incredible Influence of the Social Customer [INFOGRAPHIC]

      The infographic describes the growing influence of the social customer.

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      Rating: 5.0/5 (1 vote cast)
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    • Why The Call Center Won’t Go Away [Infographic]

      Why The Call Center Won’t Go Away [Infographic]

      An infographic explaining the preference of customer support from call centers over other types of support.

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      Rating: 5.0/5 (1 vote cast)
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    • The state of Customer Service [INFOGRAPHIC]

      The state of Customer Service [INFOGRAPHIC]

      [INFOGRAPHIC] on the state of Customer Service in a Consumer Driven Market and what to expect when consumers drive Customer Support.

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    • Customer Service Statistics

      Customer Service Statistics

      This [infographic] provides statistical information for customer service and how much time people spend on the phone waiting for customer service representatives.

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      Rating: 5.0/5 (1 vote cast)
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