Infographics

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Trends in Customer Service- Multi Channel Edition by Aberdeen Group

Aberdeen's insight provides the analysts' perspective of the research as drawn from an aggregated view of research surveys, interviews and data analysis.

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The Top 25 Most Influential in Customer Service [Infographic]

This infographic lists the top 25 customer service leaders and illustrates how much influence the individual has in relation to other thought leaders.

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Leveraging Social Media to Showcase Your Expertise [INFOGRAPHIC]

This infographic help you understand how you can better showcase your expertise using the leading social media tools.

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How to Calculate Customer Lifetime Value [Infographic]

This infographic shows you how to calculate customer lifetime value via a case study from Starbucks.

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How Mobile Consumers are Using Customer Service Apps [Infographic]

This infographic from Nuance outlines how customer service mobile apps are being used and their impact on brands.

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Social Media and the Future of Customer Support [INFOGRAPHIC]

This infographic by Zendesk, looks at how groups are starting to use the social media platform for customer support.

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The Ultimate Customer Experience [Infographic]

Infographic describing how a greater focus on Customer Service leads to a positive impact on customers and companies.

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[Infographic] The Loyalty Test

An infographic highlighting the areas of the worst customer service.

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The Incredible Influence of the Social Customer [INFOGRAPHIC]

The infographic describes the growing influence of the social customer.

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Why The Call Center Won’t Go Away [Infographic]

An infographic explaining the preference of customer support from call centers over other types of support.

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The state of Customer Service [INFOGRAPHIC]

[INFOGRAPHIC] on the state of Customer Service in a Consumer Driven Market and what to expect when consumers drive Customer Support.

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Customer Service Statistics

This [infographic] provides statistical information for customer service and how much time people spend on the phone waiting for customer service representatives.

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