• Steve Curtin Blog

    Steve Curtin Blog

    Steve Curtin writes a blog about customer service focusing on employees their companies and the extent that their customer service is personalized and customer-focused.

  • Shep Hyken Customer Service Blog

    Shep Hyken Customer Service Blog

    A blog by Shep Hyken focusing on customer service, customer loyalty, internal service and customer relations.

  • The Think Zone

    The Think Zone

    The Think Zone is a blog by Roy Atkinson -Support and Service Industry Analyst and Writer.

  • SEOmoz Blog

    SEOmoz Blog

    SEOmoz left the consulting business in 2010 to focus on software and to build the best SEO community on the web.

  • Impact Blog

    Impact Blog

    Impact Blog is a customer service blog focusing on Impact Learning System's train­ing, team, and thoughts on cus­tomer ser­vice, sales tech­niques, and man­ag­ing the cus­tomer expe­ri­ence.

  • The BrainYard

    The BrainYard

    A site aimed at exploring social enterprise tools and technologies and how products are created, services delivered, customers won, and new opportunities identified.

  • Melissa Kovacevic- MK Call Consult

    Melissa Kovacevic- MK Call Consult

    Melissa Kovacevic's blog aims to help Contact Center and Front Line Service operations through consulting assistance with Processes, Procedures, People and Metrics.

  • UberVU Blog

    UberVU Blog

    The Ubervu blog covers all things Marketing, especially in the areas of monitoring, analytics & reporting, engagement and workflow.

  • Marsha Collier's Musings

    Marsha Collier's Musings

    Marsha Collier is the author of the "For Dummies" series of books about eBay and Customer Service, host of Computer and Technology Radio and blogs on eBay, useful products and anything fun.

  • Who's your Gladys

    Who's your Gladys

    Learn how to create loyal, utterly pleased customers via expert customer service tips and advice.

  • Kate Nasser Blog

    Kate Nasser Blog

    Kate & Smart SenseAbilities' blog aims to inspire growth in professional people-skills via articles, consulting, coaching,and workshops.

  • Kana


    As the leader in Customer Experience Management, KANA gives managers total control over the customer service process, so they can take care of their brand while taking care of customers.