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Make it Easy fo..
When it comes to customer complaints, there seem to be two sides to this coin, and which s..
Make the Custom..
People often overlook the deep impact of the customer experience. Part of this is because ..- More
Support Blogs
Josh Lowry Blog
A blog created by Josh Lowry advisor to and investor in several B2B startups focused on disrupting the status quo in sales and marketing leadership with enterprise cloud, mobile and social.
Off Center
A blog by Greg Levine about contact center research and best practices.
Fred Zimny's Serve 4 Impact
A blog for professionals in Service Design and Service Management with a focus in developing strong conceptual work, building design decisions on research and enabling the readers to create conversations with clients, colleagues and customers.
Win the Customer
Winthecustomer is a blog created for effective customer experience management, customer service management, and creating loyal customers through awesome customer service experiences.
Management Moment Leadership Services
Management Moment Leadership Services aims to promote leadership insights.
On Startups
Dharmesh Shah's blog is a site for entrepreneurs about software startups and what it takes to make them succeed.
Debbie Laskey's Blog
Debbie Laskey's blog specializes in strategic planning, brand development, marketing plans and audits, competitive positioning, websites, corporate communications, email marketing, public relations, team leadership, employee engagement, customer experiences, and social media marketing.
Core Training Solutions
Core Training Solutions is a A bank of useful articles for managers, trainers and anyone who has a desire improve productivity, management, customer service and many other soft skills.
Customer Think
Customer Think is a community that covers Customer Relationship Management, Customer Experience Management and Social Business.
Customer Management IQ
Customer Management IQ is a division of IQPC, is a forum for sharing ideas, best practices and solutions within the business community.
The Taylor Reach Group
The Taylor Reach Group are call center and contact center consultants specializing in call center management, customer experience, call center performance, call center technology, call center assessment and call center tools.
Brad Cleveland
Brad Cleveland is an author, speaker, consultant and blogger on the topics of customer relationships, customer services, and tcommunications economy.