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Support Software
CallMiner
CallMiner is the leading cloud-based conversational analytics solution for improving agent performance across all contact channels (voice, social, email, chat), by automating Performance Management.
Calabrio
Calabrio can help, with simple tools and flexible options that let you ease into Speech, Desktop or Text Analytics without heroic learning curves or extensive investments
Bright Pattern
Bright Pattern offers the next generation of cloud-based contact center and customer service management solutions. With flip-the-switch activation, you can deploy in days and make changes in minutes.
Avoke
AVOKE® Analytics is the only solution that captures and analyzes the whole call – the entire call flow from start to finish – so you can see how every part of your service delivery strategy is working.
Atel USA Contact Center
Atel USA is a BPO service provider of software development talent, call center services and Infrastructure lease.
Genesys - Angel
Genesys | Angel is a leading provider of on-demand customer engagement solutions; Our solutions have enabled organizations to improve the customer experience while improving efficiency and the bottom-line.
Acqueon
Acqueon develops software solutions for the customer collaboration industry that leverage emerging technologies and empower organizations to build better relationships with their customers.
SATMAP
SATMAP is the only contact center technology that optimizes call outcomes by pairing agents with callers based on personality.
USAN
USAN offers a communications network, hosted contact center technology and customer engagement platform that can be integrated to manage every aspect of the customer life cycle in any communications channel.
ClickFox
ClickFox maps the complex maze of customer experience journeys formed by interactions at every touch point with a company. ClickFox links disjointed, cross-channel data to fully understand and analyze customer behavior in a holistic view.
Aspect
Aspect customer contact and workforce optimisation software can enhance business processes throughout your organisation by incorporating unified communications (UC), collaboration and other Enterprise 2.0 technologies.
Jacada
Jacada enables organizations to deliver advanced agent and customer interactions by implementing cutting-edge web, mobile, and self-service solutions as well as agent desktops and process optimization technology.