• Lisa Ford

    Lisa Ford

    Lisa Ford has over 20 years experience as an international speaker on topics such as customer service, leadership, team issues and change

  • Bob Thompson

    Bob Thompson

    Bob Thompson is Founder and Chief Executive Officer of CustomerThink. He has two decades of experience in customer-facing roles, in sales, technical support, consulting and executive positions.

  • Colin Taylor

    Colin Taylor

    Colin Taylor is Chief Executive Officer and Chief Chaos Officer of the Taylor Reach Group, Inc. An author and frequent speaker on all aspects of delivering exceptional customer service.

  • Bill Quiseng

    Bill Quiseng

    Bill Quiseng is a blogger and award-winning writer in the areas of customer service for front-line associates and customer service leadership for managers.

  • Adrian Swinscoe

    Adrian Swinscoe

    Adrian Swinscoe is a Business Adviser and Coach who has been growing and developing customer-focused large and small businesses for 20 years, in particular how they engage with their customers

  • Paul Greenberg

    Paul Greenberg

    Paul Greenberg (aka ‘the godfather of CRM’) is considered a thought leader in CRM, having been published in numerous industry and business publications over the years and having travelled the world speaking on cutting edge CRM and topics geared to the contemporary social customer

  • James Hiller

    James Hiller

    James Hiller is a Corporate Account Executive at Conversocial. He started his career as a customer service advisor for the RBS Group and this early introduction to customer contact instilled in him a passion for customer service excellence

  • Bart de Craene

    Bart de Craene

    Bart de craene is Customer Experience and Operational Excellence Manager at Waters Global Services Europe.

  • Jeanne Bliss

    Jeanne Bliss

    Jeanne Bliss is a Customer Experience Expert and President of CustomerBLISS, an international consulting business where she coaches executive leadership teams and customer leadership executives on how to put customer profitability at the centre of their business

  • Margerita de Miranda

    Margerita de Miranda

    Margerita de Miranda is the Facilitator and Owner of MardeMir. She is a customer and service centric facilitator with a broad experience in aligning corporate strategies and service, focused on internal and external customers.

  • Greg Levin

    Greg Levin

    Greg Levin is Founder of Off Center, an unconventional blog about customer contact insight. He is the former Editor of ICMI’s Service Level Newsletter and its follow-up journal Call Center Management Review.

  • Colin Shaw

    Colin Shaw

    Colin is a world famous author and founder of Beyond Philosophy™ a global customer experience consultancy.