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Make it Easy fo..
When it comes to customer complaints, there seem to be two sides to this coin, and which s..
Make the Custom..
People often overlook the deep impact of the customer experience. Part of this is because ..- More
Thought Leaders
Stan Phelps
Stan Phelps is a dynamic, top performing marketing executive focusing on experiential marketing, customer experience, sponsorship activation, business development, and relationship management.
Micah Solomon
Micah Solomon specializes in creating five star customer service and transforming business results to build true customer engagement and loyalty
Chip Bell
Chip Bell is an author, consultant, keynote speaker and the founder of The Chip Bell Group.
Kate Leggett
Kate Leggett is a leading market analyst for CRM and customer service solutions.
Adrian Swinscoe
Adrian Swinscoe consults and advises businesses on business strategy, marketing and team performance issues.
Flavio Martins
Flavio Martins' website Winthecustomer! is focused on effective customer experience management, customer service management, and creating loyal customers through awesome customer service experiences.
Tricia Morris
Tricia Morris writes for Parture about customer service for government, tech, retail and other industries.
Shep Hyken
Shep Hyken is a Customer Service Expert, Speaker and New York Times and Wall Street Journal Bestselling Business Author.
Bob Thompson
Thompson is is CEO of CustomerThink Corp and a popular keynote speaker, blogger and author of numerous reports, articles and papers.
Andy Hanselman
Andy Hanselman is a regular speaker at business conferences, events and networks as well as company conferences, events and staff meetings
Alan See
Alan See is a senior marketing executive that has the unique ability to translate the language of social media into sales and marketing success.
Annette Franz (Gleneicki)
Annette Franz (Gleneicki) is a seasoned client services executive with a track record of success in building and leading global teams of Services professionals and guiding them to sell, design, implement, and operationalize enterprise-wide customer experience solutions that drive business and organizational improvements.