Featured Listings
Featured Articles
Make it Easy fo..
When it comes to customer complaints, there seem to be two sides to this coin, and which s..
Make the Custom..
People often overlook the deep impact of the customer experience. Part of this is because ..- More
Top Articles & News
law firm logos
is the well-known company that offers affordable services in Bangladesh to prevent using your brands, trade marks or other intellectual property.
Customer Service: Be a Buoy
Customers are trying to survive and thrive. They reach out when they are in trouble. They don’t want help, they want to float to greatness. Will you be their buoy?
How Workspace Design Affects Call Center Employee Satisfaction
A good workspace design has been proven to increase creativity, motivation, and productivity. Are these changes in design measurably impactful on call center employee satisfaction and retention metrics? The answer is yes, and dramatically.
Avaya Unveils New Tools for Understanding the Customer Experience and Managing Multichannel Interactions
Avaya unveils new, next generation analytics and customer interaction solutions that help harness the power of big data and the growing number of ways that customers want access to companies.
How to Handle a Customer Service Problem on Your Facebook Business Page
What do you do when your efforts at good customer service suddenly turn into a channel for those same customers to negatively broadcast false truths about your company or brand?
Customer Service Strategy: Ten Questions to Ask When Something Fails
Whenever something goes wrong, this is the opportunity for your best customer service strategies to kick in. Check out these ten questions to ask when something fails.
The 3 C’s of customer service that create loyal customers
For most organizations, creating a customer service process that creates loyal customers is a constant challenge, check out the 3 C’s of customer service.