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    • Top 10 Customer Service Trends for 2012 is a white paper  by Fonolo

      Top 10 Customer Service Trends for 2012 is a white paper by Fonolo

      This whitepaper covers trends related to customer behavior, communication channels, and technology.

    • Users Doing IT for themselves - How to Make Self Service Work

      Users Doing IT for themselves - How to Make Self Service Work

      The purpose of this white paper is to identify the adoption of Self Support in the Service Desk industry and to highlight how it is being used and how it evolves over time.

    • Is Web Self-Service Right For You? 6 Tell-Tale Signs

      Is Web Self-Service Right For You? 6 Tell-Tale Signs

      This White Paper: Is Web Self-Service Right For You? Outlines the signs that your organization and customers are ready for web self service.

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