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Make it Easy fo..
When it comes to customer complaints, there seem to be two sides to this coin, and which s..
Make the Custom..
People often overlook the deep impact of the customer experience. Part of this is because ..- More
White papers
Top 10 Customer Service Trends for 2012 is a white paper by Fonolo
This whitepaper covers trends related to customer behavior, communication channels, and technology.
Users Doing IT for themselves - How to Make Self Service Work
The purpose of this white paper is to identify the adoption of Self Support in the Service Desk industry and to highlight how it is being used and how it evolves over time.
Is Web Self-Service Right For You? 6 Tell-Tale Signs
This White Paper: Is Web Self-Service Right For You? Outlines the signs that your organization and customers are ready for web self service.