Colin Taylor

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Colin Taylor

Colin Taylor is Chief Executive Officer and Chief Chaos Officer of the Taylor Reach Group, Inc. An author and frequent speaker on all aspects of delivering exceptional customer service, Colin has blazed a trail of innovation and success through the customer interaction industry ever since he answered his first customer call some 30 years ago for a Toronto-based service agency. Among his many accolades he is recognised as one of Canada’s leading contact centre experts and he is also a founder and past chair of the Contact/Call Center Council and a past Director of the CMA.


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