As technology continues to advance at an astonishing rate – giving consumers the ability to buy from anyone, anywhere, at any time, and tell billions of people in just seconds everything they’re thinking – organizations are waking up to the fact that the customer has more control than ever.

The need to increase customer satisfaction and loyalty has therefore never been more important, with investments being seen across big data, multichannel integration, the digital customer experience and perhaps even more importantly, embedding customer centricity throughout the business. However, whilst putting the customer at the heart of the business is critical to the success of any customer experience program, so is satisfying the needs of the shareholders by demonstrating a strong ROI.

Attend the Customer Experience Exchange in May and take part in a series of interactive discussions, debates and workshops with 60 of the world’s leading minds in customer and brand experience, benchmark against the world’s most successful B2C and B2B brands and engage with the market’s most innovative solution providers to find practical solutions that will propel your business and brand value to new heights.