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When it comes to customer complaints, there seem to be two sides to this coin, and which s..
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People often overlook the deep impact of the customer experience. Part of this is because ..- More
Glossary
Customer Service Glossary – Scribd
http://www.scribd.com/doc/3043095/Customer-Service-Glossary
Customer Service Glossary
Overview
The Customer Service Glossary, by Scribd, defines all terms, phrases, and acronyms related to the customer service industry.
