Enghouse Interactive

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http://www.enghouseinteractive.com/

Interaction management solutions for the Call Center

Overview

Enghouse Interactive

Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The company develops the world’s most comprehensive portfolio of interaction management solutions, spanning unified communications, contact center and self-service.

Core technologies include contact center, attendant console, IVR, and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 600 dedicated staff across the company’s 16 international operations.

 

Key features include:

 

Multi-Channel Contact Centers

 

  • IVR / Self-Service
  • Call Recording and Quality Management
  • Call Accounting and Billing
  • Consoles
  • Integration and Optimization


Screenshots

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