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When it comes to customer complaints, there seem to be two sides to this coin, and which s..
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People often overlook the deep impact of the customer experience. Part of this is because ..- More
Thought Leaders
Greg Levin is Founder of Off Center, an unconventional blog about customer contact insight. He is the former Editor of ICMI’s Service Level Newsletter and its follow-up journal Call Center Management Review. Greg has been researching, reporting on and satirising contact centres and customer care since 1994 and he is known for his unique sense of humour, sharp wit and bold opinions about the state of customer contact management.
