Top Articles & News
How to Handle a Customer Service Problem on Your Facebook Business Page
http://blogs.salesforce.com/company/2013/03/how-to-handle-a-customer-service-problem-on-your-facebook-business-page.html
An article about customer service and social media
Overview
Article: How to Handle a Customer Service Problem on Your Facebook Business Page
Author: Lisa Larter
Website: salesforce.com ;originally published on the desk.com blog.