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How to Handle a Customer Service Problem on Your Facebook Business Page
http://blogs.salesforce.com/company/2013/03/how-to-handle-a-customer-service-problem-on-your-facebook-business-page.html
An article about customer service and social media
Overview
Article: How to Handle a Customer Service Problem on Your Facebook Business Page
Author: Lisa Larter
Website: salesforce.com ;originally published on the desk.com blog.
