Kana

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http://blog.kana.com/

KANA makes every customer experience a good experience

Overview

Kana

KANA makes every customer experience a good experience. As the leader in Customer Experience Management, KANA gives managers total control over the customer service process, so they can take care of their brand while taking care of customers. By unifying and adapting customer journeys across the contact center, Web site and social community, KANA’s solutions have reduced handling time, increased resolution rates and improved NPS at more than 600 enterprises, including half of the Global 100 and more than 200 government agencies. Combining business acumen with technical savvy, KANA’s executives are committed to helping you create the next generation of customer service.


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