Maximising Customer Loyalty & Profitability

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http://www.loyaltyandprofitability.com/default.aspx

A conference that explores how to measure and maximise the profitability of your customers and your loyalty investments.

Overview

 Maximising Customer Loyalty & Profitability

Maximising Customer Loyalty & Profitability
Holiday Inn 4* Munich – City Centre, Munich, Germany
May 21-23, 2013

With the rise of price-hungry and savvy shoppers, it is becoming increasingly challenging for operators to secure the loyalty of their customers and differentiate themselves in a highly commoditised market. Is it in fact possible to achieve emotional customer loyalty in telecoms? How do you differentiate yourself in the market beyond price? And, how do you increase the profitability of your customers and ensure an ROI from the loyalty programmes you do invest in?

These are the pressing questions that will be addressed at Telecoms IQ’s Maximising Customer Loyalty & Profitability. Now in its third year, this is still the only event in the market to explore how to measure and maximise the profitability of your customers and your loyalty programmes – critical to securing your senior management’s buy-in and investment. Over 40 operators gathered in 2012 to debate cutting-edge loyalty innovations. Join your senior-level peers in 2013 to find out what is working in the market in order to combat the trend of declining customer loyalty.


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