Off Center

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http://www.offcenterinsight.com/

Unconventional contact center insight by Greg Levine

Overview

Off Center

Off Center is a blog, written by Greg Levine, focusing on contact center best practices. Greg Levine  is the former Editor of ICMI’s pioneering publication Service Level Newsletter as well as its highly regarded follow-up journal Call Center Management Review. He has written hundreds of feature articles and case studies on contact center best practices, trends and challenges; dozens of comprehensive research reports covering every key industry topic under the sun; and adds a very healthy dose of comic relief and levity to the industry via his uproarious Off Center blog as well as his one-of-a-kind contact center songs.


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