SATMAP

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http://www.satmapinc.com/

Contact Center Personality Pairing Technology

Overview

SATMAP

SATMAP enhances contact center performance by optimally pairing agent and caller personalities.

 

SATMAP uses advanced artificial intelligence and pattern recognition technology to find patterns of success in large volumes of evolving contact center data. In real time, SATMAP communicates with existing telephony technology to assign callers to agents to increase the likelihood of successful call outcomes.

 

SATMAP measurably delivers higher quality interactions in the contact center: improved revenue and collections, enhanced customer experience, and lowered costs.


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Rating: 5.0/5 (1 vote cast)