Shep Hyken Customer Service Blog

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http://www.hyken.com/blog/

A blog full of articles and tips focused on customer service and experience.

Overview

Shep Hyken Customer Service Blog

Shep Hyken, CSP, CPAE is a speaker and bestselling author who works with companies and organizations who want to build loyal relationships with their customers and employees. His articles  and blog-posts have been read in hundreds of publications, and he is the author of Moments of Magic, The Loyal Customer and the Wall Street Journal and USA Today bestsellers, The Cult of the Customer and The Amazement Revolution, which was also recognized as a New York Times bestseller. He is also the creator of The Customer Focus program which helps clients develop a customer service culture and loyalty mindset.

Each week  Shep reads a number of customer service articles from various online resources and highlights his top five articles. Shep Hyken’s most requested programs focus on customer service, customer loyalty, internal service, customer relations and a motivational program titled “You Are The Magic!”


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