The Noble Workforce Optimization Suite (WFO Suite)

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http://www.noblesys.com/products/WFM.aspx

Contact Center Management

Overview

The Noble Workforce Optimization Suite (WFO Suite)

The Noble Workforce Optimization Suite (WFO Suite) provides contact center management with total visibility into quality and performance.

 

This powerful package combines our best-of-breed workforce management with Noble’s award-winning quality assurance, recording, scorecard, and speech analytics tools and business analysis to impact sales and service, customer retention, agent attrition, and productivity for agents and managers. Noble WFO leverages the large amount of rich data gathered in the Noble contact center solution to help you dramatically improve your abilities to forecast activity, manage staffing levels, and monitor performance.


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