Top 10 Customer Service Trends for 2012 is a white paper by Fonolo

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http://fonolo.com/whitepaper-top-10-customer-service-trends-for-2012/

A white paper covering 2012 customer service trends.

Overview

Top 10 Customer Service Trends for 2012 is a white paper  by Fonolo

Customer service is one of the most powerful ways to differentiate your business today. Yet staying on top of trends related to customer behavior, communication channels, and technology is demanding. Top 10 Customer Service Trends for 2012 is a white paper by Fonolo.

Topics include:

  • How mobile is changing the game
  • The influence of social media
  • What the cloud really means
  • And seven more important trends

 


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