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When it comes to customer complaints, there seem to be two sides to this coin, and which s..
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People often overlook the deep impact of the customer experience. Part of this is because ..- More
E-Books
Trends in Customer Service- Multi Channel Edition by Aberdeen Group
http://voxeo.com/wp-content/uploads/2013/01/TrendsCustSvc-Aberdeen-2012.pdf
E-book covering Trends in Customer Service
Overview
E-book by Aberdeen Group that provides the analysts’ perspective of the research as drawn from an aggregated view of research surveys, interviews and data analysis.
