Users Doing IT for themselves – How to Make Self Service Work

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http://www.crmworks.co.uk/Files/Cherwell/Self_Service_Whitepaper.pdf

ebook about the Self Service industry

Overview

Users Doing IT for themselves - How to Make Self Service Work

Users Doing IT for themselves – How to Make Self Service Work is an ebook about the Self Service industry written by Daniel Wood, head of research at the Service Desk Institute.┬áThe purpose of this white paper is to identify the adoption of Self Support in the Service Desk industry and to highlight how it is being used and how it evolves over time.


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