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E-Books
Users Doing IT for themselves – How to Make Self Service Work
http://www.crmworks.co.uk/Files/Cherwell/Self_Service_Whitepaper.pdf
ebook about the Self Service industry
Overview
Users Doing IT for themselves – How to Make Self Service Work is an ebook about the Self Service industry written by Daniel Wood, head of research at the Service Desk Institute. The purpose of this white paper is to identify the adoption of Self Support in the Service Desk industry and to highlight how it is being used and how it evolves over time.
