VoltDelta

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http://www.voltdelta.com/

On Demand Solutions for Voice Recognition Applications and Contact Center Technology

Overview

VoltDelta

Voltdelta provides On Demand Solutions for Voice Recognition Applications and Contact Center Technology.

We perform intelligent, data driven contact management to optimize your customer’s journey. VoltDelta rapidly tailors and integrates our multi-channel contact center solutions to enable you to increase revenue, boost retention and reduce operating costs with proven scalability and reliability.

 

Our inbound and outbound offerings support virtual and geographically distributed contact centers and remote agents within a highly secure and compliant environment. VoltDelta’s service guarantee is backed by contact center and carrier experts who are dedicated to your success.¬†

DELTA ON-CALL – CONTACT CENTER ON DEMAND SOLUTION:

Virtual contact center services allow enterprises to deploy remote or home agents without boundaries. Robust IP and TDM connectivity enable skills-based routing, queue management and real-time reporting for agent pools of any size. The agent desktop media bar provides access to all channels.

 

DELTADIALOG – VOICE SELF-SERVICE:

VoltDelta’s inbound and outbound IVR includes patent-pending CrystalWAVE (Weighted Average Voice Evaluation) speech technology for highly accurate interactive automated dialogs. DeltaDialog along with standard or customized voice recognition applications is hosted on VoltDelta’s reliable and secure DeltaTouch platform.


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