Who’s your Gladys is a site and blog dedicated to expert customer service tips and advice created by:

Marilyn Suttle (Novi, MI) is the founder of Suttle Enterprises LLC, through which she has taught thousands of people across the country how to have happier, more productive relationships with customers.

Lori Jo Vest ( Troy , MI ) has been involved in relationship-based sales and customer service for over 20 years, most recently with business television and event production studio TVS Communications Solutions.